Nicole Smith

Nicole Smith has a diverse professional background with extensive experience in workforce management and education. Currently serving as a Manager and RTM Team Lead at Tripadvisor since February 2019, Nicole previously held positions in workforce management at Connect America and as a Workforce Management Director at Morgan Stanley, where responsibilities included forecasting and scheduling across multiple sites. Early career roles included claims processing at GEM Insurance and Compusys, along with a brief position as an EFL Teacher at British Institutes. Nicole holds a BS in Management from the University of Phoenix and a TEFL certification from Via Lingua.