TripArc
Gaurav Shinde is a seasoned professional with over 15 years of experience in technical support and customer satisfaction, currently serving as Platform Support Service Manager at TripArc since September 2023. Previously, Gaurav held key positions including Director Technical Support at Invafresh, Manager of Technical Support at Security Compass, and Technical Support Manager roles at Hansen Technologies and Sigma Systems, where expertise in cloud-native applications and telecom provisioning was developed. With a strong track record in enhancing support metrics, managing costs, and fostering team performance, Gaurav is proficient in data analysis and implementing strategies to improve operational efficiency, complemented by a solid educational background with a Master's degree in Computer Science from IMTR Aurangabad.
TripArc
TripArc is a travel technology and procurement company whose industry-leading booking platforms transform the effectiveness of travel professionals while multiplying their revenue opportunities. DMX is a platform featuring products from over 200 Destination Management Companies around the world; ADX is a travel agency platform; and TMT is a tour operator platform. All IP is owned and developed internally by TripArc. There are many unique benefits to our ground-breaking approach. With over $1 billion in transactions and a reach to thousands of advisors, we negotiate direct net rate contracts as well as commissionable rates coupled with amenities with our travel partners – and provide efficient distribution through tour operators and travel advisors, ensuring that they drive production through these channels. It’s a totally re-imagined blueprint for how travel brands and travel professionals can unlock more value throughout the business.