Ana Carolina Lumbi Vargas

Ana Carolina Lumbi Vargas is a skilled Technical Help Desk Specialist with experience at Triple Play I.T. since January 2023, focusing on diagnosing and resolving hardware and software issues. Additionally, Ana serves as a Customer Service Specialist at Yogamu, LLC., managing customer inquiries through various channels and utilizing Zoho CRM. Prior roles include Technical Support Specialist at Najmee, where responsibilities involved ticket monitoring and asset inventory management, and Cloud Support Engineer at Concentrix, providing remote technical support and case management. Ana holds an Engineer's degree in Information Systems from Universidad Politécnica de Nicaragua and has further education in cybersecurity and ethical hacking from NUMU Academy and Academia Europea.