David Almeida

David Almeida is a Senior Customer Success Manager at TripleBlind. Previously, they were a Software Engineering Manager at SS&C Technologies from May 2017 to June 2022. In this role, they were responsible for process improvement and service architecture for contact centers and support teams. David also served as an informal leader by advising executives on business decisions through expert judgment and data analysis.

Before SS&C Technologies, David was a Product Owner / Solution Designer at Cerner Corporation from June 2012 to May 2017. In this role, they were responsible for defining, designing, and documenting the vision for 3 internally used products. David also owned requirements gathering, risk and hazard analysis, creation of test plans, and release planning.

Prior to Cerner Corporation, David was a Store Manager at Hot Topic Inc from June 2008 to June 2012. Before that, they were an Assistant Manager at Halite Entertainment from April 2007 to June 2008.

David Almeida has a Bachelor of Science in Organizational Management and Leadership from Friends University. David is certified by RMC Learning Solutions in Defining and Managing Requirements, Project Management Professional (PMP), Stakeholder Management and Collaboration, and Certification in Risk Management Assurance (CRMA). David is also certified by the Project Management Institute in Project Management Professional (PMP) and by ICAgile in ICAgile Certified Professional.

They are on a team with Alex Koszycki - Product Manager, James Sutton - Senior Customer Success Manager. David Almeida reports to Tim Massey, VP, Product & Customer Success.