Sarah Nicholas

Manager, Customer Support at Tripleseat Software

Sarah Nicholas has a diverse work experience in customer support and implementation roles. Sarah currently works at Tripleseat as a Customer Support Manager, overseeing customer support operations. Prior to this, they were a TripleseatDirect Implementation Manager, responsible for implementing the TripleseatDirect product. Before that, they worked as a Lead Customer Support Specialist, providing support and guidance to customers. Sarah also has experience as a Customer Support Specialist at Tripleseat. Prior to joining Tripleseat, they worked at Gather as a Support Associate II, where they were the primary resource for clients, handled special projects, and collaborated with other teams. Sarah also worked as a Support Associate, providing support to clients during their time at Gather.

Sarah Nicholas attended Columbus State University from 2014 to 2019, where they obtained a Bachelor of Arts degree in Marketing. In addition to their degree, Sarah has also earned several certifications, including "Marketing and Monetizing on YouTube" from LinkedIn, which they obtained in December 2018. Sarah also obtained certifications in "Content Marketing: Staying Relevant", "Optimizing Marketing Emails", "Content Marketing Foundations", and "Content Marketing: Blogs" from LinkedIn in 2018 and 2015 respectively.

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Timeline

  • Manager, Customer Support

    September, 2022 - present

  • TripleseatDirect Implementation Manager

    March, 2022

  • Lead Customer Support Specialist

    July, 2021

  • Customer Support Specialist

    March, 2020