Samaa Okasha has a diverse work experience spanning various roles and industries.
From 2008 to 2010, they worked at Xceed as a Customer Service Representative, where they maintained a positive and professional attitude towards customers, promptly responded to inquiries, and communicated with customers through various channels.
From 2015 to 2019, they were a Customer Service Team Manager at Loops, where they supervised day-to-day operations, addressed customer service issues in a timely manner, and established effective procedures, policies, and standards for customer service.
In 2019, they joined YouTube as a Youtuber Channel Manager & Strategist, where they handled channel management and strategy.
From 2021 to 2023, they worked as a YouTube SEO Expert at DigiSay, focusing on optimizing YouTube videos for search engines.
Starting from 2023, they will be joining @hotel as a Youtube Channel Manager and Strategist, responsible for developing and executing a comprehensive channel strategy, collaborating with the production team to define content strategies, and driving viewership and subscriptions.
Overall, Samaa Okasha has a strong background in customer service and has gained expertise in YouTube channel management, strategy, and SEO.
Samaa Okasha obtained a Bachelor's degree in English Language and Literature, General from Ain Shams University from 2004 to 2008. Concurrently, they also pursued an Art stream in the Omar Ibn El Khatab Language School during the same period.
In terms of additional certifications, Samaa completed the Fundamentals of Digital Marketing course from Google Digital Garage in November 2021. In August 2020, they obtained a certification in YouTube automation from Tube Mastery and Monetization by Matt Par. Prior to that, in April 2016, they attended a Marketing Workshop by MQR, and in 2015, they completed an E-marketing diploma offered by Ministry of Communications and Information Technology (MCIT) through YAT Learning Centers.
Samaa also engaged in a variety of online courses and tutorials. 💰Samaa completed a course on "155 Years of Copywriting Insights Taught In 1.5 Hour Course!" as well as courses on YouTube marketing, keyword research, YouTube analytics, and content marketing from platforms like Udemy and vidIQ. Additionally, they accessed informational resources and tutorials on YouTube covering topics such as shooting, content creation, promotion, and well-being.
It is important to note that the obtained_month and obtained_year fields are null for several certification entries, indicating that the specific time of completion is unknown.
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