John Albrecht

John Albrecht is an experienced professional with a comprehensive background in customer service and operations management within the tourism and hospitality industries. Currently serving as GPS Manager (Guide Partner Success) at Tripshepherd since April 2015, John has excelled in providing personalized tours at Niagara Falls, maintaining high customer satisfaction and top rankings on platforms like Trip Advisor and Viator. Former roles include Operations Manager and Tour Guide at Tripshepherd, along with various positions in hospitality and customer service, such as a Server/Bartender at Seven2 Hospitality and a Host/Sales Associate at Colaneri Estate Winery. John also demonstrated leadership as Chief Instructor at Xplore, managing over 100 activity instructors and ensuring quality and safety in customer experiences. Educational qualifications include a Business Diploma in Global Travel and Tourism from Fleming College and a Bachelor's degree in General Studies from Brock University.