Deana Moss

Deana Moss is an experienced workforce management professional with a comprehensive background in overseeing operations and project management across various organizations. Currently serving as the Director of Workforce Management at TriWest Healthcare Alliance since February 2019, Deana has previously held positions at Grande Communications Networks LLC and Carenet Healthcare Services. Prior roles include project management at transcosmos inc., customer service management at FTD Companies, and workforce management at NMHC, demonstrating a strong expertise in scheduling, forecasting, and operational efficiency. Deana began her career at Express Scripts, where responsibilities included business analysis and project management. Deana holds a Call Center Management Certification from the University of Phoenix.