Dan Pulka

As Chief Client Care Officer, Dan ensures that Troutman Pepper’s attorneys, paraprofessionals, and staff deliver on the firm’s promise of a higher commitment to client care. Dan leads a group of dedicated client care team members who focus on providing value to clients, developing creative and innovative solutions to clients’ needs, and ensuring all clients receive consistently excellent service.

Dan has more than 20 years of experience in leading marketing, business development, and client experience efforts for professional services firms. He has launched law firm client feedback and key client programs, worked with attorneys to build new multidisciplinary practices, developed client-facing products and technology solutions, and incorporated client care into attorney and practice group business planning. As the leader of Troutman Pepper’s Client Care Office, Dan spearheads the firm’s client feedback and client experience programs and acts as the firm’s client concierge.

Dan is frequent speaker on the topics of client service and client feedback and has presented to national and international audiences on the importance of client care.