Calum McPhee

Calum McPhee began their work experience in 2013 at North Highland as a Senior Consultant. During their time there, they provided expertise and solved tough business challenges for clients in various industries. In 2017, they joined Sparks Grove as the Product & Service Design Lead, where they focused on creating meaningful experiences and building user-friendly products. In 2021, Calum joined Trouva as the Head of Customer Operations, leading a global team to deliver exceptional customer service and implementing strategies to enhance the overall customer experience. Currently, they hold the position of Head of Operations at Trouva.

Calum McPhee completed their Bachelor of Arts (BA) Hons degree in Economics and Business Management from Newcastle University, where they studied from 2009 to 2012. In addition to their degree, Calum McPhee has obtained certifications such as Certified Scrum Master, SAFe Agilist from Scaled Agile, Inc., and SAFe PO/PM, although the specific dates of when they obtained these certifications are not provided.