Trove
Lacey Caron is an experienced professional who has held various roles in customer service and management across different industries. From their current role as CX Training & Knowledge Manager at Trove to their previous positions at The Walt Disney Company, Bank of America, Massage Envy, Kohl's Department Stores, Hulu, and more, Lacey has continuously displayed a strong work ethic and dedication to providing excellent customer experiences. With a background in English/Language Arts Teacher Education from Hope International University, Lacey excels in training, mentoring, and resolving customer escalations while maintaining high standards of performance and professionalism.