Joy Prakash Das

Joy Prakash Das has worked in the customer service and administrative field since 2013. From 2013-2015, they worked as an Interactive Social Media Advisor at 24/7, Inc. and then as a Chief E Service Associate at HiPower Solutions LLP from 2015-2017. From 2017-2018, they served as a Senior Customer Service Representative at Groupon, where they were responsible for independently receiving, documenting, investigating, and resolving customers' queries. Since 2018, they have been working as an AI Team Lead at True Lark (formerly FrontdeskAI), where they manage a wide variety of customer service and administrative tasks, serves as a Scrum Master for the team, creates Sprints/Epics/Stories and tracks them to completion, clears backlogs and manages the pipeline, and leads and mentors 10+ employees to adhere to service level requirements.

Joy Prakash Das obtained a Bachelor in Technology in Electrical Engineering from Biju Patnaik University of Technology, Odisha from 2007 to 2012. Prior to that, they completed their +2 in Science from Kendriya Vidyalaya Cuttack, Odisha from 2005 to 2007. In 2021, they obtained an EXIN Agile Scrum Master certification from EXIN and also completed an EXIN AGILE SCRUM MASTER Training from Simplilearn.