James Russell

James Russell is a seasoned professional with extensive experience in loan servicing and customer service management. Currently serving as a Loan Servicing Manager at Truist since April 2021, James has a strong background that includes supervisory roles at BB&T, Alorica, and Telvista, where responsibilities included coaching, developing, and implementing corrective action plans. Prior to these positions, James held various management roles at ATT Mobility and Cingular, overseeing operations, employee onboarding, and performance improvement initiatives. With early career experience in customer service at American Express and managerial roles in the hospitality industry, James possesses a comprehensive skill set in customer relations and team leadership. James studied Business Administration and Management at Niagara County Community College from 1982 to 1984.