Mercy Otu is an experienced Implementation Consultant, currently serving as Implementation Consultant IV at Truist since July 2025. Prior to this role, Mercy worked at Itineris from January 2024 to July 2025, where significant contributions included identifying process gaps and coordinating workshops, leading to a 20% increase in project team efficiency. At Aprio, from January 2022 to May 2023, Mercy customized solutions to enhance customer satisfaction by 30%, provided post-implementation support to 1,100 employees, and created instructional content for over 2,000 users. Mercy holds a Bachelor of Business Administration in Information Systems from Kennesaw State University.
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