Nancy Jones

Nancy Jones holds the position of Senior Vice President and Technology Business Office Director at Truist, where responsibilities include the implementation of Apptio. Previously, at BB&T, Nancy served as IT Technical Service Manager, utilizing expertise in technology and service management to enhance IT services and implement the Request Management Module in ServiceNow. Additionally, as IT Service Delivery Solutions Manager at BB&T, Nancy successfully built the Software Distribution team from the ground up and managed the Help Desk Tools for the Technology Help Desk, providing leadership and planning for software distribution tools within the bank.