Kendyl Burns

Senior Customer Experience Program Manager at Trulieve

Kendyl Burns has extensive experience in customer experience and operational management, currently serving as Senior Customer Experience Program Manager at Trulieve since November 2017. With a progression in responsibilities, Kendyl has focused on developing processes for a leadership team, enhancing patient experience across multiple states, and establishing customer service procedures. Prior experience includes roles at Medical Maine Cannabis as Cultivation Manager, overseeing cannabis maintenance from seed to sale, and as a Home Care Provider, delivering health care to seniors and veterans. Educational background includes attendance at Kennebec Valley Community College.

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Timeline

  • Senior Customer Experience Program Manager

    March, 2024 - present

  • Northeast Customer Experience Program Manager

    November, 2022

  • Operations Supervisor

    December, 2021

  • Operations Lead

    February, 2021

  • Service Team Lead

    November, 2020

  • Store Coordinator

    March, 2020

  • Quality Assurance Specialist

    July, 2019

  • Coach

    August, 2018

  • Care Consultant

    November, 2017