Ignacio Matias

Ignacio Matias has a diverse work experience spanning different industries. Ignacio currently holds the position of Director of Customer Experience at Truly since March 2023. Prior to that, they worked as a Senior Operations Manager at GameStop starting from May 2021. Ignacio also served as a Civil Affairs Specialist in the United States Army Reserve from July 2013. Ignacio has experience in senior operations management as well, having worked as a Senior Operations Manager at Arteza from October 2020 to May 2021. Ignacio's previous roles include Customer Service Manager, Customer Service Supervisor, Customer Service Team Lead, and Customer Service Representative at Chewy between 2015 and 2020. Before that, they held the position of Fitness Attendant at The Point of Aventura from July 2013 to May 2015. Ignacio began their professional journey as a Signal Support System Specialist in the US Army from July 2009 to July 2013.

Ignacio Matias obtained their Associate's degree in Cinematography and Film/Video Production from Miami Dade College from 2014 to 2016. In addition to their degree, they have obtained several certifications in various fields. In February 2020, they received the Lean Six Sigma White Belt Certification from the Management and Strategy Institute. Ignacio also obtained the Six Sigma Black Belt, Six Sigma Green Belt, Six Sigma White Belt, and Six Sigma Yellow Belt Certifications from the Aveta Business Institute in February 2020. Prior to this, in January 2020, they obtained the Contact Center Basics Certification from The Call Center School. In 2019, they completed the courses "The Ultimate MySQL Bootcamp: Go from SQL Beginner to Expert" and "The Complete SQL Bootcamp" through Udemy. In 2018, they obtained certifications in Business Writing Principles, Communication Foundations, Operations Management Foundations, and Teamwork Foundations from Lynda.com. In 2017, they obtained certifications in Efficient Time Management, Getting Things Done, Managing a Customer Service Team, Service Metrics for Customer Service, and Time Management for Managers, all from Lynda.com.