Emanuel Rocha Aguiar

Emanuel Rocha Aguiar is a skilled Systems Operation Engineer at 1GLOBAL, specializing in customer fault management and troubleshooting SIM/eSIM provisioning issues, with extensive experience in network operations and incident management using platforms like SalesForce, Cerillion, and JIRA. Prior roles include Network Operations Center Engineer, Telecommunications Technician at Vodafone, and IT Technician at Junta de Freguesia de Arroios, alongside various positions in delivery, assistance, and customer service. Emanuel holds a vocational degree in IT Systems Management and Programming from Escola Secundária Dona Luísa de Gusmão.