Ricardo Soeiro

Ricardo Outerelo Soeiro is a Senior Technical Support Engineer at 1GLOBAL, specializing in troubleshooting mobile service degradation for enterprise, consumer, and IoT customers. Responsibilities include assessing network subscriber data configurations, identifying network configuration issues, and managing remote SIM provisioning and mobile number portability challenges. Prior experience includes roles as a Technical Support Engineer at Altran and Engineering Consultant at Nokia, where tasks focused on KPI analysis and troubleshooting for radio-access networks. A former researcher at Instituto de Telecomunicações, Ricardo's academic background includes both a Master's and Bachelor's degree in Electrotechnical and Computer Engineering from Instituto Superior Técnico.