Misty Mastracco, CCXP

Misty Mastracco, CCXP has a diverse work experience spanning multiple industries. Misty'smost recent role is as the Global Head of Operations & US/UK Customer Success; Customer Analytics at TruRating since 2022. Prior to that, Misty held the position of Women in CX- Customer Success/SaaS Group Leader at Women in CX ™. Misty is also a Certified Customer Experience Professional at the Customer Experience Professionals Association (CXPA) since 2021. Previous roles include Senior Director Customer Strategy, Value Consulting, Data Strategy, Education & Enablement at CallMiner from 2015 to 2022 and Director of Operations, Compliance & Analytics at FinFit, LLC (FinTech) from 2013 to 2015. Misty also has experience as a Senior Vice President at Phillips & Cohen Associates, Ltd. from 2007 to 2013 and in various roles at Portfolio Recovery Associates and Bank of America. Misty began their career as a Business Coordinator/ Research Advisor at the National Institute for Personal Finance Employee Education from 1997 to 2001.

Misty Mastracco, CCXP, has a background in Business Management from Virginia Tech. Misty does not have a specific degree but has studied in the field of Business Management at Virginia Tech. Additionally, Misty holds certifications, including being a Certified Customer Experience Professional from the Customer Experience Professionals Association (CXPA) and a Six Sigma Greenbelt certification. The obtained month and year for these certifications are not provided.