Sarah Papenheim

Sarah Papenheim is an Automation Capability Consultant at TruStage since November 2022, specializing in the introduction of digital capabilities to enhance contact center and back-office operations. With over a decade of experience at CUNA Mutual Group, Sarah has held multiple roles including Operations Consultant and Operations Analyst, focusing on business analysis, project methodology, and the integration of virtual cognitive agents in contact centers. Prior roles included Customer Care Professional at United HealthCare Insurance Co., where Sarah managed customer inquiries and training. Educational qualifications include an AAS in Account Specialist from Kaplan University and a background in Medical Terminology from Hawkeye Community College.