Tobias Marsolek

Tobias Marsolek is an experienced professional with a strong background in customer success management, particularly in consultancy-intensive SaaS products within the legal tech sector. Currently serving as Team Lead Customer Success Management at Trusted Shops since May 2022, Tobias focuses on developing and professionalizing the customer success team. Previously, roles included Senior Customer Success Manager, where responsibilities involved managing high touch accounts, and Regional Account Development at CM.com, a leader in cloud software for conversational commerce. Earlier experience includes a position as Business Development Representative at DWCC and various roles at Apple from 2014 to 2022. Tobias holds a Master of Arts in Medieninformatik & Medienkulturwissenschaft and a Bachelor of Arts in the same field from the University of Cologne, along with an Abitur from Konrad-Duden-Gymnasium.