Customer Service · Full-time · NY, United States of America
About Finch We are on a mission to empower innovators to access the global employment ecosystem and connect the world's employers under a single API. To do this, we're looking for individuals who think about problems holistically and in-depth, who are relentlessly curious, self-starters, and determined to drive ideas from inception through to completion.
Finch is a Series B company backed by a fantastic set of firms, angels, and our developers including General Catalyst, Menlo Ventures, Homebrew, BoxGroup, YCombinator, Charley (1st business hire at Plaid), Sima (ex-Head of Biz Dev at Plaid), Henrique + Pedro (co-CEOs at Brex), Jeff + Wayne (co-CEOs at Digits), Immad (CEO at Mercury), Sam (CEO at Vouch Insurance), Karim (CTO at Ramp), and more.
About Our Team We're a team of problem solvers who aren’t afraid to challenge assumptions. We value velocity, curiosity, empathy, and diverse perspectives. Everyone on the team is excited about the scope of the problems we address and the potential impact our work can have on the global workforce. We realize that the value we provide comes with great responsibilities, and therefore make security and privacy our highest priorities.
We come from a diverse set of backgrounds and each member brings different skills to the group. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and potential will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns.
Our Developer Success Engineers (DSE) play a critical role in guiding customers through their technical journey, from implementation to exploring new solutions that will solve employment data challenges. After partnering with developers and project managers to build valuable experiences with Finch products, DSEs conduct ongoing architectural assessments to address any points of friction in our customers’ employment data flows. Our DSEs establish and share standard methodologies, surface solutions to technical obstacles, and collaborate with our teammates in Engineering, Product, Marketing, and Sales to clear a path for product enhancements.
The Problems You'll Solve
The Experience You’ll Need
The Great, But Not Required, Experience
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