Jennifer Sanchez

Jennifer Sanchez is a seasoned professional in customer experience management with extensive experience in the tech and online marketplace industries. Currently serving as Customer Experience Manager at Sparrow since September 2022, Jennifer oversees a comprehensive employee leave management solution. Prior to this role, Jennifer worked at Upwork for over five years as Sr. Manager of Marketplace Experience, where leadership responsibilities included developing customer care initiatives, enhancing customer retention strategies, and fostering community engagement. Jennifer's career also encompasses roles at Elance-oDesk and Elance, where mediation and dispute resolution expertise was honed, alongside earlier positions at Accenture and eBay focusing on customer service supervision and account management.