Desislava Doycheva

Desislava Doycheva has extensive work experience in the field of e-commerce and digital solutions. Desislava started their career at eCommera in 2009, where they held various roles over the years. As a Senior Technical Support Analyst, they provided second-level support and managed support tickets, ensuring timely resolution. Desislava also participated in technical projects, communicated with customers, and prepared knowledge base articles.

Desislava later transitioned to the role of Key Account Operations Lead, where they worked on project implementation, new site launches, and process documentation. Desislava collaborated with global teams to improve client services and support, analyzed operational issues, and made recommendations for improvements. Desislava also took on the role of operational escalation and provided hypercare support.

In 2016, Desislava became a Solution Strategist and Digital Business Analyst, continuing to work on project implementations and gathering business requirements. Desislava also played a crucial role in enhancing the client's operating model and delivered client value-add initiatives.

In 2018, Desislava joined Tryzens as a Senior Solution Consultant, utilizing their expertise and experience to provide consulting services and solutions in the e-commerce industry.

Desislava Doycheva completed their Bachelor's degree in Computer Science from Technical University Sofia from 2006 to 2010. Desislava then pursued a Master's Degree in Macroeconomics from Sofia University St. Kliment Ohridski, graduating in 2012.

In addition to their formal education, Desislava has obtained various certifications. In 2018, they became a Salesforce Certified B2C Commerce Developer through Salesforce. In 2017, they obtained a Professional Scrum Product Owner certification from Scrum.org. In 2016, Desislava completed several courses in leadership, first-time management, cooperation and conflict management, business management fundamentals, change management, and stress management at InnerLook InAcademy. In 2015, they achieved certification in ITIL Service Design from ITCE. Desislava also holds a French B2.2 certification from Institut français, although the specific month and year of attainment are not provided. Additionally, they have an ITIL v.3 Foundation certification from ITCE, with no specified date of acquisition.