Penny Burgess

Penny has extensive experience as a senior financial services leader. She has held several key leadership positions in functions such as risk, operations, product management, and distribution.

With over 20 years’ of experience leading large complex teams across all aspects of customer delivery, she is passionate about improving the customer experience. Her energetic and values-driven leadership style builds highly engaged and high-performing teams.

At TSB Penny is responsible for leading the customer-facing teams. She utilizes her experience to provide the customers with unparalleled customer care and to help us achieve the goal of being the easiest bank to deal with.