Ali M.

Ali M. is an Information Technology Operations Manager at TSB Bank since April 2020, responsible for 24/7 production support and enhancing monitoring and alerting systems. Previously, Ali served as the Manager of Problem Management and Manager of Incident & Event Management at Sainsbury's Bank, focusing on crisis and incident management across Sainsbury’s Bank and Argos Financial Services. Ali's career commenced at Sky, where roles included Business Incident Management, Resilience & Fault Management, along with various operational positions while pursuing education. Ali holds an ITIL v3 certification from IT Academy and studied at Edinburgh Napier University.