Kim Richings

Kim Richings has extensive experience in change management and customer service, with a career spanning over four decades. Currently serving as a Customer Process Design Manager at TSB Bank since July 2014, Kim focuses on delivering change through Business Readiness planning. Prior experience includes leadership roles at Sun Life Financial and Lincoln Financial Group, overseeing teams and managing complex change portfolios. Earlier positions involved customer service management, demonstrating strong operational leadership and workflow management skills. Kim's career began at Imperial Trident Life, progressing through various roles that highlight a consistent commitment to customer satisfaction and effective change delivery.