Richard Gaskell

Richard Gaskell is a seasoned professional with extensive experience in customer research and insights, currently serving as the Customer Research & Insight Manager at TSB Bank since January 2020. Prior roles include Assistant Manager at TSB Bank and Senior Client Executive at Kantar, where Gaskell specialized in Brand, Communications, Innovation, and Customer Experience research for clients in sectors including telecommunications and finance. Previous experience also encompasses roles such as Retail Release Coordinator at Walgreens Boots Alliance, where Gaskell managed software delivery projects, and Contracts Project Assistant at Danone, focusing on procurement documentation and customer satisfaction reporting. Richard Gaskell began a career in customer service as a Customer Assistant at Game Retail Ltd. after earning a BA in Geography from Lancaster University.