Robin Shield

Robin Shield is a seasoned management professional with extensive experience in customer services, resource management, and analytics across multiple industries, including banking and telecommunications. Currently serving as a Senior Manager in Lean Portfolio Management at TSB Bank, Robin specializes in guiding the adoption of Agile methodologies and enhancing resource management functions. Previous roles include Senior Manager of Digital Analytics at TSB, where Robin drove data-informed investment decisions, and Senior Resource Manager at Sage, focusing on budget planning and customer experience improvement. Robin has held various leadership positions at T-Mobile, BSkyB, and Sitel, demonstrating a strong background in strategic planning and operational efficiency. Educational credentials include a BSc in Economics from The London School of Economics and Political Science, alongside a Professional Diploma in Management from The Open University and a Diploma in Marketing from Northumbria University.