Janet Jay Ignacio

Janet Jay Ignacio is an experienced operations leader with a background in network and infrastructure management. As the Senior Operations Manager at TTEC Digital since 2023, Janet oversees critical operations while previously managing large teams focused on alerts operations and client support. Janet has held various managerial roles in the telecommunications sector, including positions at eLoyalty, Masergy, and Virtela Technology Services, where they excelled in incident management and service delivery, ensuring compliance with industry standards. With a strong foundation in technical support and team leadership, Janet has consistently driven improvements and fostered collaboration across departments.