Tracy Leahy is an accomplished professional with extensive experience in customer experience consultancy and information technology. Currently serving as a Sr. Consulting Manager at TTEC Digital since August 2018, Tracy specializes in enhancing customer relationships through comprehensive CX services. Previously, in a similar role at Adapt Telephony Services, Tracy contributed to enhancing omni-channel expertise in customer solutions. Tracy's long tenure at TransUnion, from 1997 to 2014, encompassed various leadership positions, including Director of Information Technology, where significant advancements in Quality Assurance practices were established globally. Tracy began a career in retail management with Rent-A-Center, demonstrating strong sales and operational management skills. Tracy holds a Bachelor of Science degree in Marketing with a Minor in Communication from Eastern Illinois University.
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