Abigail Paralejas is a seasoned operations leader with over 18 years of experience in the outsourcing and offshoring industry. They have a strong background in operations management, customer service, employee engagement, and business process improvement. Abigail's career includes various roles at TeleTech and TTEC, where they served as a Quality Assurance Specialist and later advanced to Director of Operations, leading a team of more than 1500 full-time equivalents. Their expertise spans voice, chat, and asynchronous messaging services in technical support, inbound sales, and telecommunications.
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