Daniel B. Rodriguez is an experienced engineer with a demonstrated history in the outsourcing and offshoring industry. Currently serving as a Principal Escalation Engineer - IPT at TTEC since 2017, they specialize in IPT support and Webex CCE. Previously, Daniel worked as a Network Consulting Engineer at Fusionet Corporation and held various roles at SYKES Costa Rica, including Cisco TAC MS Tier 4 Engineer and IT Infrastructure VoIP Specialist. Daniel's skills include customer service, technical support, and proficiency in Cisco technologies, reinforced by their status as a Cisco Certified Internetwork Expert (CCIE).
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