John Mark Nono is a BPO professional with over 18 years of extensive experience in operations, client, and project management. They currently serve as the Service Delivery Director at TTEC, having previously held the position of Associate Director - Client Delivery at MarketStar. In previous roles at TeleTech Philippines, John Mark managed operations, complaints performance, and team development across multiple sites. An English major graduate, they completed the academic requirements for a Master's degree in English.
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