Kayla Mace is the Quality Insight & Analytics Manager at TTEC Government Solutions Inc. with over 20 years of experience in contact center management, quality assurance, and human resources. Previously, Kayla served as a Talent Acquisition Manager at The Omni Homestead, overseeing the recruitment process and managing a substantial number of hires. During their tenure at TTEC, Kayla held various roles, including Quality Assurance Manager and Interim Call Center Manager, where they managed large teams and ensured operational efficiency. Kayla is passionate about fostering a positive work environment and utilizing data to enhance customer experience.
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