Maurilo Borges

Maurilo Borges currently serves as the Director of Global Workforce Management at TTEC, a role held since February 2014, where responsibilities include driving account profitability through effective staffing decisions across various client programs. Previous roles at TTEC encompass Director of Operations, overseeing Customer Service accounts in Brazil, and Senior Manager of GWFM, managing real-time activities for over 40 team members. Prior experience includes positions as a WFM Specialist at Teleperformance Brasil and a Business Analyst at TeleTech, as well as roles at American Airlines. Maurilo Borges holds a Bachelor's degree in Theology/Theological Studies from Centro Universitário Internacional UNINTER and a degree in Nursing from Universidade Anhembi Morumbi.