Sumit Malhotra

Global Head & Portfolio Leader - BFSI

Sumit Malhotra is an experienced professional in the banking and financial services sector, currently serving as the Global Head & Portfolio Leader for BFSI at TTEC since September 2025. Prior to this role, Sumit held the position of Head - Banking & Financial Services at Firstsource for a brief period from January to August 2025. Sumit’s extensive career includes significant leadership roles at Sutherland as Sr. Vice President and Global Head for Banking, Financial Services & Capital Markets (April 2012 - December 2024) and at iQor as Senior Vice President for US Operations and Country Manager for the Philippines (February 2006 - April 2012). Earlier in the career, Sumit served as Vice President & Service Delivery Leader at GE Capital from February 1997 to February 2006. Academic credentials include a Post Graduate degree in International Management from IMI Delhi (1996-1997) and a Bachelor of Commerce degree from Delhi University (1990-1993), complemented by Six Sigma training.

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