John Hennen

John Hennen has a diverse work experience spanning over multiple roles and companies. John is currently the Director of Business Technology at Tuatara Consulting, Inc., a position they have held since September 2020. Prior to this, they worked at Concurrency, Inc. from October 2012 to September 2020, where they held various roles including Managing Architect, Systems Architect, Senior Systems Engineer, and Systems Engineer. From January 2011 to October 2012, John worked at Direct Supply as the Problem Management Team Leader, responsible for operational stability and performance of all business systems, and managing changes to the technology environment. Prior to this, they held the role of Senior Problem Management Analyst and Systems Engineer at Direct Supply. John started their career as a Systems Engineer Intern at Direct Supply from May 2001 to May 2004.

John Hennen obtained a Bachelor of Science (B.S.) degree in Computer Engineering from the Milwaukee School of Engineering from 2000 to 2004. Additionally, they have obtained various certifications, including Suite Certification - CSM Professional, Suite Certification - ITSM Professional, CIS-SM (Service Mapping), CIS-EM (Event Management), CIS-Discovery, CIS-CM (Cloud Management), CIS-PPM (Project Portfolio Management), CIS-CSM (Customer Service Management), CIS-ITSM (IT Service Management), CSA, Professional Data Engineer, Professional Cloud Architect, ServiceNow Implementation Specialist, and ServiceNow System Administrator. John also holds an ITIL Foundation certification, but the institution and the specific month and year of obtaining the certification are not specified.