Joanne Ndung'U

Joanne Ndung'u is an accomplished customer experience professional currently serving as the Customer Experience Lead at Turaco since January 2022, where strategies are spearheaded to enhance customer satisfaction across multiple African countries. Prior to this role, Joanne held a dual position as Customer Experience Lead and Account Manager at ROAM Africa, excelling in client relationship management and onboarding for real estate developers. Previous experience includes a role as Communication Strategist at Yusudi, as well as various internships in customer service and project management. Joanne holds a Bachelor's degree in Microbiology and Biotechnology from the University of Nairobi and a Diploma in Business Management with a focus on Project Management from The Kenya Institute of Management.