Mustafa Mucahitoglu

Mustafa Mucahitoglu is an experienced professional in customer experience and brand management, currently serving as a Member of the Board of Directors for the Airline Passenger Experience Association since September 2023. Since March 2013, Mustafa has held several key positions at Turkish Airlines, including Vice President of Customer Experience, where responsibilities include leading the customer experience department, managing the Voice of Customer program, and directing experience improvements. Previous roles at Turkish Airlines involved overseeing customer experience strategy and brand positioning. Mustafa also contributed as a Board Member and Chairman of the Corporate Transformation Committee at Tüm Sivil Havacılar Derneği between January 2019 and February 2022 and worked as a Brand Consultant in a freelance capacity from 2012 to 2016. Mustafa holds an MSc in Marketing from The University of Salford and a BA in Business Administration from Yıldız Teknik Üniversitesi.