James Mountain

James Mountain is an experienced professional in quality support and customer service, currently serving as a Quality Support Analyst - Team Lead at Turn2Partners since March 2021, where responsibilities include maintaining quality standards and analyzing agent performance. Prior to this role, James held positions as a Customer Support Analyst and a Research Fellow at Wise Capital Strategy, where contributions included website development and market research synthesis. Earlier experience includes internships in business analysis and software quality assurance, demonstrating a strong foundation in project management and IT operations. James holds a Bachelor of Science in Business Information Technology from Virginia Tech and has ongoing education through Trailhead by Salesforce.