Nikhil Poddar

Nikhil Poddar is an experienced technical team manager with a strong background in support and leadership roles across prominent companies. Currently at Twilio since November 2021, Nikhil leads a team of Senior Technical Support Engineers, focusing on phone number provisioning, porting, and troubleshooting while enhancing team skills through mentorship and development plans. Prior to Twilio, Nikhil managed a team of Member Support Consultants at LinkedIn, emphasizing performance growth and deliverables. Nikhil also spent nearly eight years at Amazon, progressing through various managerial positions in AWS SES Trust & Safety and Vendor Support, where responsibilities included team management, process training, and fostering a high-performance culture. Nikhil holds a Bachelor of Commerce degree in Finance from Sri Bhagawan Mahaveer Jain College.