Vanessa B.

Vanessa B. is an experienced professional in customer success and operations within the technology and service industries. Currently serving as a Member Expert at Twill since April 2024, Vanessa also holds the position of Head of Customer Success at SoundSelf, where the focus is on creating immersive audio experiences for relaxation and personal growth. Prior to these roles, Vanessa was the first employee at All Day Kitchens, leading the development of various teams from inception. Experience includes serving as a Customer Success Manager at Coffee Meets Bagel, where Vanessa implemented global support strategies, and managing safety and security as the Trust Safety Lead at SKOUT. Vanessa's career began at LiveCareer, concentrating on customer onboarding and retention. Educational qualifications include a Bachelor of Business Administration from San Francisco State University and training at Le Cordon Bleu in San Francisco, CA.