Ismo Kyllönen is an experienced consultant currently working at twoday Finland since October 2017, specializing in business optimization, service and process design, project management, and Microsoft Dynamics 365 CE applications. Former roles include Concept Owner for Sales & Invoicing at Valmet, where Ismo contributed to an ERP transformation program impacting operations in 43 countries, and Project Manager at Siili Solutions, focusing on Microsoft Dynamics CRM projects. Prior experience encompasses SAP consulting at Tieto, content creation and event management at Sateenkaariyhteisöt ry, and various positions at Nokia Siemens Networks, including Concept Owner and Regional Concept Development Manager. Ismo holds an MBA in International Business Management from Helia and a BBA in International Business from Häme University of Applied Sciences.