Alejandro Serrato -

Alejandro Serrato, MBA, has extensive experience in quality assurance and operational management within the banking and finance sectors. Currently serving as Vice President of Quality Assurance at U.S. Bank, Alejandro leads a team of 24 professionals in conducting compliance testing and developing an annual testing program across 60 departments. Prior roles include Assistant Vice President at U.S. Bank, supervising control monitoring for mortgage servicing, and various supervisory positions at JPMorgan Chase, Chase, and Citi, focusing on quality control, underwriting, and loss mitigation processes. Alejandro's educational background includes a Master of Business Administration from California State University, Fullerton, and a Bachelor's degree in Accounting and Finance from California State Polytechnic University-Pomona. Additional qualifications include a Project Management Professional certification from UC Irvine.