Ziad Hamed

Ziad Hamed is a Global Quality Compliance Strategy Program Specialist IV at Uber, with over 8 years of experience in quality assurance and compliance. They specialize in designing scalable QA programs, enhancing operational efficiency through data analytics, and ensuring regulatory compliance. Previously, Ziad held roles at Uber as a Community Support Representative, Safety Investigations Specialist, and Quality Assurance Specialist, where they contributed to various process improvements and compliance initiatives. Ziad's early career included positions in technical support and web search evaluation, fostering a strong foundation in teamwork and quality improvement. Ziad earned a Bachelor's degree in Management Information Systems from the Modern Academy Maadi, as well as a degree in Customer Service Management from The American University in Cairo.