Ubiquity
Janine Ternida has extensive experience in analytical and customer service roles, currently serving as a Real Time Analyst and Fraud Analyst at Ubiquity since January 2019. Previously, Janine worked at Eastvantage as a Customer Service Representative from May 2016 to January 2019 and was a Data Entry Specialist at Tech Mahindra from April 2015 to May 2016. Janine holds a Bachelor of Business Administration degree with a focus on Marketing/Marketing Management from the Technological Institute of the Philippines, completed in 2015.
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Ubiquity
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Ubiquity’s Relationship-based Outsourcing pioneers next-gen CX for disruptors and innovators, driving customer satisfaction up, costs to serve down, and increasing customer lifetime value. Ubiquity offers live customer experience management services, IVR technology and optimization, fraud investigation, ID verification, and dispute and chargeback management. Headquartered in New York City, the company has delivery locations on four continents.