Ubiquity
John Goodale is a seasoned professional in the payments and fintech industries, currently serving as a Commercial Consultant at EML and an Executive Consultant at Ubiquity since December 2022. As Managing Director of Finleigh Limited and Founding Partner of The Fintech and Payments Advisory Network, John has been providing sales and business development consultancy since September 2020. Previous roles include Global VP Proposition at Global Processing Services and Chief Commercial Officer & Chief Sales Officer at Zwipe. John’s extensive experience also encompasses a long tenure at TSYS as Senior Vice President, Sales and Business Development, and leadership roles at KPMG UK and DMR.
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Ubiquity
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Ubiquity’s Relationship-based Outsourcing pioneers next-gen CX for disruptors and innovators, driving customer satisfaction up, costs to serve down, and increasing customer lifetime value. Ubiquity offers live customer experience management services, IVR technology and optimization, fraud investigation, ID verification, and dispute and chargeback management. Headquartered in New York City, the company has delivery locations on four continents.