Ubiquity
Lauro Jr Rayos has extensive experience in workforce management, currently serving as WFM Sr Manager at Ubiquity since April 2022. Prior to this role, Rayos held various managerial positions, including Manager of Workforce Management at SPi Global from October 2019 to April 2022 and Workforce Manager at TaskUs from January 2019 to October 2019. Rayos' earlier roles include Workforce Manager at Qualfon, Transcom, and Supervisor of Scheduling at Convergys, where responsibilities encompassed troubleshooting support for escalations and system issue coordination. Rayos began a career in workforce management with a role as Real Time Analyst at Convergys and holds an undergraduate degree in Computer Engineering from AMA University.
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Ubiquity
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Ubiquity’s Relationship-based Outsourcing pioneers next-gen CX for disruptors and innovators, driving customer satisfaction up, costs to serve down, and increasing customer lifetime value. Ubiquity offers live customer experience management services, IVR technology and optimization, fraud investigation, ID verification, and dispute and chargeback management. Headquartered in New York City, the company has delivery locations on four continents.